It's important to us that our products reflect quality and durability. We work hard to design and manufacture products that are sustainable, and that components can be replaced without discarding the whole product. We want you to own our products for life!
If your product does not function correctly or is otherwise considered broken, we will troubleshoot the technical issues to help solve problems. We only provide diagnosis of non functional items and not Installation assistance as mentioned in our “Troubleshooting” section. Please use the Contact Us page and include your order # or your account information. If you do not provide this information, this can delay a response from us.
Synergy Reef Systems makes no claim to the suitability of this product for any specific use. The end user is solely responsible for determining fitness for a particular use, and for installation. This product is sold as a component of a custom aquarium installation.
Our Products are warranted to be free of manufacture defects for a period of 6 Months from date of purchase. We will, at our discretion, repair or replace your product at no charge during this period. Return shipping is the responsibility of the purchaser. This warranty does not cover accidental damage, misuse, improper care or alteration, or acts of God, such as floods and earthquakes. Coverage terminates if the original purchaser sells or otherwise transfers the product. Purchaser must provide sales receipt from authorized dealer. This warranty excludes claims for incidental or consequential damages, loss of revenue or profits, loss of business, or other financial loss in connection with the warranty problem.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or country to country.
IMPORTANT NOTICE: Read this entire Limited Warranty before purchasing, installing, or using this product. By purchasing, installing, or using this product, you are acknowledging that this Limited Warranty is part of the sale terms.
COVERED PRODUCTS. This Limited Warranty applies to all SYNERGY REEF OVERFLOWS (hereinafter referred to as the “Covered Products”). SYNERGY REEF makes the following express limited warranties for the Covered Products purchased and installed within the United States, subject to the conditions and limitations stated below.
These limited warranties are the exclusive warranties for the Covered Products. SYNERGY REEF disclaims all warranties, express or implied, for other products.
LIMITED WARRANTIES. SYNERGY REEF warrants to the Buyer that the Covered Products shall be free of manufacturing defects in material or workmanship that significantly impair their proper use or function of the Covered Products subject to the conditions of this Section. SYNERGY REEF disclaims all warranties, express or
implied, to subsequent purchasers or users. If the Buyer gives SYNERGY REEF notice as required below of a defect in materials or workmanship, SYNERGY REEF shall, at its sole option: (1) repair or replace the defective products; or (2) refund the original purchase price. SYNERGY REEF shall pay all associated labor costs for
repairs or replacements if Buyer gives proper notice as required below within 3 months from date of purchase. SYNERGY REEF may, in its sole discretion, pay some or all of the labor costs for repairs or replacement for claims made after 3 months from date of purchase. Replacement products may not exactly match replaced products.
Buyer is responsible for shipping of product back to SYNERGY REEF for warranty repairs. SYNERGY REEF will cover shipping costs of the repaired or replaced item(s) back to the buyer.
WHAT THIS LIMITED WARRANTY DOES NOT COVER. SYNERGY REEF is not responsible for and makes no warranties as to the following: 1) product failures or damages due to normal wear and tear, exposure to excessive heat or moisture, corrosive chemicals or substances, improper installation, defects or conditions of the existing
structure, misuse, abuse, modifications, and alterations; and 2) minor imperfections that do not affect the Covered Product’s structural integrity or use.
DISCLAIMER OF IMPLIED WARRANTIES. Neither SYNERGY REEF, nor its authorized dealers, make any other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. In the event this disclaimer is deemed limited or ineffective, the terms and limitations of any
implied warranties shall be the same as the express limited warranties contained herein.
LIMITATION OF LIABILITY. This Limited Warranty sets forth SYNERGY REEF’s maximum liability for Covered Products. IN NO EVENT SHALL SYNERGY REEF OR ITS AUTHORIZED DEALERS BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGE RESULTING FROM THE SALE,
INSTALLATION, OR USE OF ANY COVERED PRODUCTS INCLUDING DAMAGE TO YOUR RESIDENCE, FURNITURE OR ANY AQUARIUM INHABITANTS. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. If SYNERGY REEF
provides any of the remedies identified above (i.e. repair, replace, or return of the original purchase price), then Buyer agrees that this limitation of remedy shall not have failed the essential purpose of the Limited Warranty. IN NO CASE SHALL SYNERGY REEF’S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE
COVERED PRODUCTS. IF YOU DISAGREE WITH THESE TERMS AND CONDITIONS DO NOT USE THE COVERED PRODUCT.
NOTICE OF CLAIM. Buyer shall promptly notify SYNERGY REEF of any claim under this Limited Warranty. SYNERGY REEF reserves the right to deny any claims made by the Buyer more than 6 months after any defect or other basis of a claim covered by this Limited Warranty is discovered by the Buyer or should have been discovered
by the Buyer.
CLAIM PROCEDURE. You should make claims under this Limited Warranty in writing to SYNERGY REEF via email to [email protected]. Claims to SYNERGY REEF should include the following information: (1) the claimant’s name, address, and telephone number; (2) the installation address; (3) the product description,
purchase price, and the date and location of purchase; (4) copy of the sales invoice or receipt; (5) a description of your product concerns (you may include photos); and (6) a brief summary of the attempts you made to address the concerns. SYNERGY REEF reserves the right to charge a fee for on-site product inspections.
ENTIRE AGREEMENT. This Limited Warranty, and all of the terms and limitations contained herein, constitutes the entire agreement between SYNERGY REEF and the Buyer. By purchasing, installing, or using the Covered Products, Buyer is not relying on any oral statements made by anyone, including its authorized dealers, which are in any way
different or contrary to the terms and limitations of this Limited Warranty. By purchasing, installing, or using any of the Covered Products, Buyer acknowledges that authorized dealerships are not agents of SYNERGY REEF and any statements or representations made by authorized dealerships and their employees are not attributable to SYNERGY REEF.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions may not apply to you. SYNERGY REEF’S warranty is governed by the laws of the State of Tennessee, excluding its conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the
International Sale of Goods. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.